Customs Clearing

Customs may stop a shipment to verify details such as the declared value, tariff heading, country of origin, importer or exporter information, permits, supporting documents, or the physical goods. A customs stop does not always mean something is wrong, but it must be resolved before the cargo can be released or exported.

Customs clearance usually requires accurate commercial documents, product descriptions, values, currency, country of origin, buyer and seller details, transport details, tariff information, and any required permits, certificates, or supporting documents.

Tariff classification determines how goods are classified for customs purposes and affects the duties, VAT, permits, restrictions, rebates, trade agreement benefits, and supporting documents that may apply. Incorrect classification can result in customs delays, additional costs, penalties, amendments, or rejected entries.

Yes. If a shipment is stopped by customs or selected for inspection, Sebenza assists with the process by coordinating with the relevant authorities, requesting or submitting supporting documents, arranging inspections where required, and keeping the client updated until the matter is resolved. Timelines may vary depending on the nature of the stop, the documents required, and the response from customs or other authorities.

Sebenza is an Authorised Economic Operator, which means we have been recognised for meeting certain customs compliance, security, and operational standards. For clients, this reflects our commitment to responsible customs processes, accurate declarations, supply chain security, and compliant import and export handling.